At Fletchers Solicitors, growth and opportunity go hand in hand. In this inspiring interview, Lorna Bailey, Associate and Head of Learning & Development, shares her remarkable 15-year journey from starting in the firm’s call centre to leading the Fletchers’ learning and development initiatives.
Lorna’s story is a powerful example of how Fletchers supports its people to grow, develop, and thrive. Whether it’s through funded qualifications, leadership apprenticeships, or flexible working, the firm puts its employees first and empowers them to shape their careers in a way that works for them.
In the interview, Lorna reflects on:
- Her career progression – from answering calls to a leadership role that aligns with her passion for supporting others.
- Fletchers’ welcoming and inclusive culture, including collaborative inductions and a family feel that’s endured even as the firm has grown.
- The value of flexibility and well-being, including part-time hours, employee-led networks like Empower Her, and mental health champions across the firm.
- The transition from a legal role to a non-legal role, and how Fletchers helped her build confidence and gain new skills.
- Fletchers’ sustainable growth and commitment to preserving its culture while expanding to over 850 colleagues (and counting!).
Lorna’s journey is proof that at Fletchers, career paths don’t have to follow a straight line – they evolve based on your passions, priorities, and ambitions.
